osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm trying to replicate a facility I've been long used to in gnats, and I might be missing where this is configurable in OST. I've installed a fresh copy of OsTicket 1.10, and trying to find a way to add other statuses or states than just open/closed.
I can add other statuses OK, but they must each be defined as "open" or closed.
I'm wanting to add status/states like,
- pending feedback (awaiting feedback from end user)
- analysed (problem analysed, and awaiting further input)
- on-hold (problem/issue held (ie. clock stopped) until another time)
It could be that I'm just not into the right OST lingo as yet, any pointers appreciated..