Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Base Variable for Timestamp (for email notification)


I'm trying to customized an email template or notification when a ticket was created by a user, assigned to a agent, user or agent response, etc.
My problem is I don't know the variable for timestamp. 
I just want a simple notification like when a user write a response on the ticket, the email he must received is something like;

(timestamp) (name of the user)
On Sep 26, 2017 @06:00 pm, User1 wrote:

(message or response)
Follow-up on this

Hope that this make sense. Thanks.



  • I do not beleive that there is a variable for timestamp (now).

    There is created date, due date, and closed date.  But I could be wrong... luckily 1.10 has type a head when you start adding a variable so you should be able to figure it out relatively quickly.
Sign In or Register to comment.