I can make this work if the custom form is visible to client. But if it's not visible, how do I get it assigned a default value?? Per the help button it says:"The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via %{ticket.variable}, where variable is the name used in this column."
But I cannot use "{}" in the php page for the variable name... Also, do I add the default form variable value in open.php or in another file?I tried doing something like this in open.php after the "if POST" line"$vars=default value;$vars=default value;" (I removed the quotes so it shows correct in the thread...)Neither work.... really need some help, if anyone can point me to the right direction is much appreciated.