osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
change canned response "Original message" and "Last Message"
I have a problem with my current Ticketsystem (specs below).
The thing is, I get richtext emails from an Outlook server and when I want to set the Last Message in my answer, there are too many backspaces.
It looks like this:
I looked in different posts and know that I have to change something in the class.ticket.php data, but I cannot find anything in threre, can you help me out ?