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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

change canned response "Original message" and "Last Message"

Hello fellows,

I have a problem with my current Ticketsystem (specs below).
The thing is, I get richtext emails from an Outlook server and when I want to set the Last Message in my answer, there are too many backspaces.

It looks like this:


I looked in different posts and know that I have to change something in the class.ticket.php data, but I cannot find anything in threre, can you help me out ?


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    no osTicket version.
    "outlook server"?  so I presume that you mean Exchange Server and Outlook client.  Versions?
    Which of the three email styles is the outlook client using?  RTF?  HTML? Plain Text?

  • Which threads did you look in that lead you to that conclusion?
  • Sorry, I forgot to post all the Information!

    osTicket-Version v1.10 (901e5ea)

    — v1.10.1 is available
    Server-Software Apache/2.2
    MySQL-Version 10.0.30
    PHP-Version 5.6.30
    We are using HTML as Standard, I tried the other styles, without a change.
    We are running Outlook 2010, the Exchange Server version is not known to me.

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