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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Assigning Roles to users/teams...

Hi,
I played with a Osticket trial installation for some months and I liked it very much so I advised my Office to use  Osticket for our Call Center and Help Desk service.
I was charged to install and configure it...all nice but now I was trying to figure out how a role can be assigned to a user.
Cannot find a thing about that on the Admin Panel or googling around....
How can I assign a role to operators? And to users?
Thanks very much in advance.

LDA
MININT
Desktop Management Service
ROME


Comments

  • Ops....I figured ou!!
    I apologize!!
  • So your all set?
  • Hi,
    all set is quite something to say. I'm still testing, learning but that argument I figured out all by my lonely self.......
    Anyway now (I'm doing all this in my spare time and that's not that much) I would like to separate help topics on two or more different list  in which to select. I found it can be done by lists and forms and I'm trying to do it...and I hope to be able to do it and if you have any good suggestion to tutorial, help or similar it will be very much appreciated!
    Thanx a lot.

  • Each ticket can have exactly one help topic.  But each Help Topic can have its own custom form.
  • LDALDA
    edited October 19
    Yes, it give lot of possibilities....I have just to study how to create lists and forms....:)
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