whenever a file is uploaded from browser by the client or the agent(.docx,xls,jpeg,jpg,png) in the ticketing thread,the file gets attached perfectly,but the file doesn't get opened when it is viewed or downloaded by agent or client. However attachments with PDF can be viewed. We are using storage( Attachments on the filesystem) plugin. Kindly help me to resolve this issue
Osticket is working in Ubuntu 16.02 LTS OS with Xampp version 7.0.2-1
Server Information
osTicket Version v1.10
Web Server Software Apache/2.4.18 (Unix) OpenSSL/1.0.2f PHP/7.0.2 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.10
PHP Version 7.0.2
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types