osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
multiple tickets created in single email osticket v.9.12
I have an issue , in my osticket application its creating multiple tickets for single email. If i refresh multiple times its fethcing the tickets from email and creating multiple tickets for each emails.
Every time i have to delete the duplicate tickets manually. its a big headache for me . Please help me to resolve this issue
osTicket Version v1.9.12 (19292ad)
Web Server Software Apache/2.4.7 (Ubuntu)
MySQL Version 5.5.57
PHP Version 5.5.9-1ubuntu4.22
OS - Ubuntu 14.04 server os
Please help me out to fix the issue .