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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Don't accept attachments via email

I use OSTickets and Alfresco. Through an email send documentation to Alfresco and we also open a ticket at the same time. In a mail we put Alfresco address mail and OSTicket address mail too. Through a filter, when the mail arrives at OSTickets, it processes and assigns it. 

The problem is that this attachment I don't need it in OSTicket. 

Does anyone know how I could indicate that I don't accept attachments via email?



  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    You may be able to setup something at:
    Admin panel -> Manage -> Ticket Filters
  • I don't seen any options there to reject attachments from mails.

    I don't know if I can edit the osticket code so I don't get attachments from mails :S

    These are my server data:

    Versión osTicket: v1.9.15 (70898b3) — Up to date
    Servidor del Software Web: Apache/2.2.15 (CentOS)
    Versión MySQL: 5.1.73
    Versión PHP: 5.3.3

    I use a Lotus Domino Server. I'm also investigating options that don't accept attachments in the mail. 
  • edited September 13
    I know that it is not an only problem. I have heard that somebody attached to this e-mails some viruses
  • This is also a big problem. 

    In my operation, my users send an email with attachments to two email addresses. One email address belongs to a document manager who stores these attachments. The other address belongs to OSTickets and automatically opens a ticket.

    I want either OSTciket not to take the mail attachment or the server doesn't accept the attachment. I have this problem. 
  • Hi colleagues,

    I'm researching about this. I've though that I can modify the configuration of cron and indicate that no process the attachment files. What do you think about this??
  • FYI: This has been added as an option in my rewriting plugin: 

    Works fine if you only want it for that, just use the config to turn everything else off. 
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