Hello!Is there any way to make the following "internal notes" field optional instead of required? I was unable to do this @ admin panel->forms.Help would be very much appreciated as this field is disrupting our workflow.Thanks!Specs: osTicket 1.9.15 on an IIS 10 with MySQL 5.5 and PHP5.6.
appearently file upload didnt work
In case you need the URL of the form i am talking about:http://support.fwp.at/scp/tickets.php?id=97&a=edit
Do you mean, when editing a ticket, you don't want to have to leave a reason?
Apparently upgrade to 1.10, despite saying required, it's really not. :-)
Otherwise, looks like if you edit line 2225 of /include/class.ticket.php and change the 'required'=>1 to 'required'=>0 next to note. That should do it.
Yes, Grizzly, that' s exactely what i want to do. I tried editiing the source Code already but i couldnt find the relevant line. Thanks :). Will try it later and let you know whether it worked!
Regarding 1.10: i havent yet been able to overcome the difficulties installing the new version.
Changing that line of code worked! Thank you so much!
Sweet! No worries mate, I'm glad they've still got the 1.9 branch in the repo, otherwise I'd not have found that.
Paging @[deleted] to close the thread.
Thread marked as resolved and closed. :)