Problem: ost 1.10agents can not see closed tickets.Agent (as Admin with all permissions) can see all closed tickets,but agent that has tickets assigned to them can not see closed tickets.(Users can see closed tickets)I assigned the tickets to a Department that the agent has access to.I wondered if this DB error had anything to do with it.You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') GROUP BY A2.`id`' at line 1<br /><br />---- Backtrace ----<br />#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1064', '[SELECT A2.`id`...')<br />#1 (root)/include/class.orm.php(3133): db_query('SELECT A2.`id` ...', true, true)<br />#2 (root)/include/class.orm.php(3180): MySqlExecutor->execute()<br />#3 (root)/include/class.orm.php(1865): MySqlExecutor->getArray()<br />#4 (root)/include/class.orm.php(1815): HashArrayIterator->{closure}()<br />#5 (root)/include/class.orm.php(1794): CallbackSimpleIterator->next()<br />#6 (root)/include/class.orm.php(1803): CallbackSimpleIterator->rewind()<br />#7 (root)/include/class.orm.php(1463): CallbackSimpleIterator->valid()<br />#8 (root)/include/class.orm.php(1480): CachedResultSet->fillTo(9223372036854775807)<br />#9 (root)/include/class.orm.php(1489): CachedResultSet->asArray()<br />#10 (root)/include/class.report.php(234): CachedResultSet->getIterator()<br />#11 (root)/include/staff/dashboard.inc.php(86): OverviewReport->getTabularData('dept')<br />#12 (root)/scp/dashboard.php(50): require_once('/home/savers/pu...')<br />#13 {main}ALSO..... (problem above was happening before this mod)I installed the MOD "On-Hold" (discussion 90294) ticket and uninstalled it, now I get DB Error #1146( i am sure I deleted his ticket,php, ticket.inc.php) Table 'savers_osti691.ost_ticket' doesn't exist ---- Backtrace ---- #0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1146', '[SELECT COUNT(*...') #1 (root)/scp/tickets.php(361): db_query('SELECT COUNT(*)...') #2 {main}Thank you