osTicket
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Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.18
PHP Version 5.6.30-11+deb.sury.org~xenial+3
line-height%">
By chance I
discovered a resolved ticket did not successful send to a client, it was
blocked. We had no way to know this. Shouldn’t this re-open the ticket if the message could not be
delivered? Here is the
message I saw in the closed ticket:
normal;background:#C3D9FF">Emerald
Garcia posted 8/7/17, 9 AM
normal;background">
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family;
color:#333333;letter-spacing:.1pt">** Message blocked ** Your message to emeraldg@missionvetspecialists.com has been
blocked. See technical details below for more information. The response was:
554 rejecting banned content
normal;background:#F4FAFF">
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family;
color:#333333;letter-spacing:.1pt"> icon.png
"Times New Roman";mso-bidi-font-family;color:#333333">4.6 kb
"Times New Roman";mso-bidi-font-family;color:#333333;letter-spacing:
.1pt">
I went to system logs and it
shows this:
normal">Invalid CSRF Token __CSRFToken__
"Times New Roman"">
line-height;background">Invalid CSRF token
on https://support.atdove.org/scp/login.php
"Times New Roman"">
auto;text-align;line-height;background">
"Times New Roman"">
line-height;background">Log Date: Monday,
August 7, 2017 at 12 PM IP Address:
Any ideas?