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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Created by (agent) variable new ticket

Hi,
Currently, if an agent creates a ticket on behalf of a client, our manager receives the notification saying "New ticket #00000 created by Client".
Is there a way to insert the agent's name into this notification? Something like "New ticket #00000 created by Agent on behalf of Client" (or any other way to distinguish between tickets created by clients and agents)

osTicket version v1.10 (901e5ea)

Thanks

Comments

  • osTicket does not track a "created by" for tickets, so no.
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