osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am a new and absoulute newbie on osTicket.
We are using osTicket version v1.10 (901e5ea).
Could any one give me a hint where I can read soemthing about how osTicket is working?
Especially I am interested at the moment how the system can detect if an incomming email belongs to an existing ticket.
Recognizes the ticket system only answers as a reply of an existing ticket?
Which role does the ticket number play?
I am interested in this, because I should be the co pilot of our admin of osTicket.