p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}
p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}
Hi guys appreciate if anyone can help me out here.
So I’ve managed to install OSTICKET successfully and even got SMTP server (Sendgrid) to work when sending emails,
When a CLIENT creates a ticket , the ticket is created and CLIENT gets an automated response.
The problem is that when CLIENT replies to the same ticket within the UI
I can’t seem to see the reply as an AGENT within the UI, I only see my replies when i reply within the UI as an AGENT
And similarly the CLIENT can only see his REPLIES to his ticket and not the AGENT’s in the UI
But when i do reply to the ticket within the UI, the email with reply gets sent to the client, so thats working..
Its just not appearing in the UI.
Is there something I’m missing here? Appreciate any advice I can get
ALSO Fetching Email Via IMAP or POP << I’ve set this to disable ( Could this be the reason?)
Additional Details PHP version 5.4.45OSTICKET version V1.10Operating system LinuxSending Email Via SMTP : Sendgrid
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica}
p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}
span.s1 {text-decoration: underline}
Thanks in advanced