Hi Grizly,thank you for your reply.Here is an example of an email that is sent to osticket and the outcome on osticket side, once it fetches it (note: same happens for reverse situation, i.e., reply sent by osticket to the original sender). I've marked in yellow what is trimmed.Original text (Sent via email (html) to osTicket)1. Lorem
ipsum dolor sit amet, consectetur adipiscing elit. Praesent faucibus molestie
eleifend. Ut pulvinar nibh eget eros convallis posuere. Vestibulum id nisl
nunc. Mauris sagittis bibendum velit at aliquet. Integer vulputate lorem quis
leo convallis, quis tempor erat elementum. Suspendisse leo velit, mattis a
pharetra ac, ultrices non felis. Suspendisse consequat, velit ac mollis
commodo, justo metus malesuada nisi, eu gravida tortor tortor vel diam. Sed
convallis risus et pellentesque blandit. Pellentesque ut placerat lacus. Aenean
<0.2%; example ~430/216337 Lorem ipsum) Ut porttitor mauris eros, eu
tincidunt eros pellentesque a 103 (freq. <1%; ~2385/239981 Lorem ipsum).
Nulla aliquet augue quis condimentum sollicitudin?
l0 level1 lfo1">
2. Etiam
felis dolor, consequat sit amet aliquet et, mollis a diam. Phasellus sed lorem
at orci imperdiet vestibulum non ultrices turpis. Maecenas ut arcu vulputate,
gravida sem ac, rhoncus nisi. Nunc egestas in augue ac eleifend.
l0 level1 lfo1">
Parsed text (as it reaches osTicket)
mso-fareast-font-family;mso-fareast-theme-font-latin;mso-ansi-language:
EN-GB;mso-fareast-language-GB;mso-bidi-language-SA">Lorem ipsum dolor sit
amet, consectetur adipiscing elit. Praesent faucibus molestie eleifend. Ut
pulvinar nibh eget eros convallis posuere. Vestibulum id nisl nunc. Mauris
sagittis bibendum velit at aliquet. Integer vulputate lorem quis leo convallis,
quis tempor erat elementum. Suspendisse leo velit, mattis a pharetra ac,
ultrices non felis. Suspendisse consequat, velit ac mollis commodo, justo metus
malesuada nisi, eu gravida tortor tortor vel diam. Sed convallis risus et
pellentesque blandit. Pellentesque ut placerat lacus. Aenean
Etiam felis dolor, consequat sit amet aliquet et, mollis a diam. Phasellus sed
lorem at orci imperdiet vestibulum non ultrices turpis. Maecenas ut arcu
vulputate, gravida sem ac, rhoncus nisi. Nunc egestas in augue ac eleifend.
We have done some tests on our own, and realized that this situation only happens when the numbering list is used in this text. So has you mentioned, it should be some sort of html misinterpretation when both "<" and numbering list are combined.Problem is, where and how can we fix this...