HelloThere is option to move mail to a subfolder AFTER it has been fetched and a ticket is created.But is it possible to fetch mails from subfolder(s) of IMAP tree?(What I want to do next is to automatically assign agent based on subfolder name to which original mail was dragged in Outlook)
No, this is not a feature in osTicket at this time. There are a few older posts that talk about how to alter the files to make it work though. You would have to see ho much that portion of the code changed though.
Thank you ntozier,do you have links or search words of those old posts? I am interested to have a look at that code