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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Concurrent logins by same agent account

I'm using ost v1.9.8

I notice that concurrent logins by using the same agent account is possible. And no messages will pop up saying different IP are logging in.

Can we actually stop concurrent logins?
Or limit the number of concurrent logins?


  • Have you tried checking "Bind Agent Session to IP" at Admin panel -> Settings -> Access?

    If you have then no I do not think that there is anyway to do this within the ui of osTicket.
  • Tried that @ntozier

    It doesn't alert or stop concurrent logins using the same agent account, from 2 different devices with different IP addresses.

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