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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

E-Mail Notification

Hi everbody,

Our supporter don't reveive notifications E-Mail when a customer writes an E-Mail.
The administrator and the Groupleader get the notification.
How can I check whats wrong'

Kind regards


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No osTicket version.
    No environment details.
    No osTicket: email setup details.
    No osTicket: Autoresponder or Alerts and Notices configuration.

    There is no way anyone here can assist you with out more information.

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