@[deleted] ,Thank you for your comment and code samples and sorry for so late reply, I was busy with other activities these days.It looks like we have a bit different versions of code. For example, in your screenshots I see code like $row and my installation $faq->getId() is used, but I tried to apply your mod to my faq-category.inc.php adjusting for those differences: foreach ($faqs as $faq) { // citrixraptor's mod: echo sprintf( '<li><strong>Public link for: <a href="../kb/faq.php?id=%d>%s <span>%s</span>"></a></strong></li>', $faq->getId(),$faq->getQuestion(),$faq->isPublished() ? __('Published')('Internal')); // end of citrixraptor's mod echo sprintf(' <li><strong><a href="faq.php?id=%d" class="previewfaq">%s <span>- %s</span></a> %s</strong>', $faq->getId(),$faq->getQuestion(),$faq->isPublished() ? __('Published')('Internal'), $faq->attachments ? '<i class="icon-paperclip"></i>' : '' ); // my mod, 'adding public link': if ($faq->isPublished()) echo sprintf('<a href="%skb/faq.php?id=%d">public link</a>', $cfg->getUrl(), $faq->getId()); // end of my mod 'adding public link' echo '</li>'; }I now see your line with text "Public link for:" added to my page, but without following text, only link icon, and when I that link to an agent answer form it does add anything there (chrome). Do you have an additional tip of what I did wrong? A possibility to drag link is very attractive!Thank you again!