Translation: Something I am not understanding, in the agents I have to put or not their e-mails? And in emails -> addresses of mails I have to put the accounts of mails that I want that they receive the tickets?
Yes, you have to put the agents personal email into their osticket agent/staff account, and not in system.
Yes again, System emails are for receiving tickets and sending alerts etc. So should be service accounts, not personal ones.
Sí, usted tiene que poner el email personal de los agentes en su cuenta del agente / personal del osticket, y no en sistema.
Sí, de nuevo, los correos electrónicos del sistema son para recibir entradas y enviar alertas, etc. Deberían ser cuentas de servicio, no personales.