The osTicket team is pleased to announce availability of osTicket, v1.8.1, the latest stable release in 1.8.x series. For more information please read our blog post
I have two questions. First, I am trying to understand what email piping does. Here is what I want to know if osticket is capable of doing and if so, how? When a client submits a ticket, us admins will be alerted of the new ticket. When we respond back to the ticket, we want the client to have the option to be able to reply right from the email instead of having to login to the ticket system each time. How would that work? Do I have to setup a real email address like helpdesk and have the tickets generate from that email address so that when clients reply, it goes to the Helpdesk email user? If so, this means that all staff would now have to setup the 'helpdesk' account in their clients and that's not trivial to be monitoring too many inboxes :-\....any thoughts?
The other is, how do I setup SSL or enable SSL for the ticket system?