How will I REQUIRE the captcha pre-installed in the osTicket? It is only ENABLED but NOT required. My sole purpose for this is to require users to really type the captcha code else, they cannot send a ticket.
What makes you think it's not required? I just tested mine, and it refused to create a ticket with the captcha incorrect or missing.
I made a dummy account to test my osTicket. I tried to open a ticket and it was sent successfully even I did not typed the captcha code. I checked on the admin's panel and I received the ticket.
Would this be related to: http://forum.osticket.com/d/discussion//captcha-text-is-missing ? I can't help with 3rd party themes mate. Maybe contact the author?
Do you know how to lengthen the captcha code? I wanted to make 7 character code with mixed uppercase and lowercase letters with numbers. To what page should I edit? Thanks
moving thread to mods and customizations
I found it in /captcha.php simply change the first number in the constructor to whatever length you want. default:$captcha = new Captcha(5,12,ROOT_DIR.'images/captcha/');Double:$captcha = new Captcha(10,12,ROOT_DIR.'images/captcha/');
Thanks! I'm now done with it but I noticed captcha is not case-sensitive. :( User can create ticket as long as he/she typed the captcha in small letters. (shown was in uppercase)
But Google Recaptcha isn't case sensitive...
Found the robot! lol :-)