Google Translate:Good afternoon, install version 1.9 of osTicket and apparently everything is fine, but when I generate a ticket the mails are not sent either to the system administrator or the user who generated the ticket.Attached document with screens, I hope they can help me, thank you.Second post:It seems that when opening a thread does not load the document, I attach it again.You have not included your email settings, and your autoresponder settings, and your Alerts and Notification settings. There is no way for us to troubleshoot this.