osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Error when executing cron job
in order to import email messages to osTicket v1.9.15 even when no agent is logged in, I setup a cron job according to your instructions. For my hosting provider and how I placed the osTicket files on the server I had to place the following command in my hosting provider's crontab file:
*/5 * * * * /usr/bin/php5 /kunden/homepages/38/d32651925/htdocs/osticket-v1.9/api/cron.php
But when this command executes I get the following error message:
<b>Parse error</b>: syntax error, unexpected ':' in <b>/homepages/38/d32651925/htdocs/osticket-v1.9/bootstrap.php</b> on line <b>330</b><br />
Interesting for me is that it seems that the bootstrap.php is executed and not the api/cron.php. And looking into line 330 of bootstrap.php there is a colon included indeed. But removing that does not remove an error, then just another will come up.
Thus what steps should I do next for error resolution?
Best regards, Harold