If I am a member of the staff, what's the point of creating new tickets on behalf of other staff members, if I'm logged in with my username/password ?
I mean: If I login as "daniele.selvi" and want to open a new ticket, why do I have to fill "email address" and "Full Name" to post a ticket ?
In theory I could write a random email and name..or just make a mistake typing them...
Is it possible for the user to allow him to open a ticket only on behalf of himself ?
I hope I was clear enough..
Cheers!