osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Ticket Resolution Follow Up
Is there any way to customize OSTicket to send the agents a follow up reminder email say like 2 days after a ticket is closed to have them follow up with the user to make sure the issue is resolved? This is becoming a big thing at our work place and we'd like to implement an easy way for agents to remember to do this.