THIS IS A PATCH, AND NOT THE MOD ITSELF.BEFORE APPLYING THIS PATCH INSTALL THE MOD ITSELF(You can do so by clicking here!)Hi,Many of you requested i fixed the issue that the number behind the "On-Hold" menu option was not the right number:Follow the steps below to fix this issue.Step 1.Download the patched version of "tickets.php"This file can be downloaded from: https://github.com/NickTheITGuy/OSTicket-OnHoldStep 2.Open the file "tickets.php" (The patched version)and go to line 361, and change the "6" to your on-hold status id.After that Save the file.(To find your status_id use any SQL database program (such as PHPmyadmin)and go to the "ost_ticket_status" table and copy the "id" of the "On-Hold" status)Step 3.Upload "tickets.php" into the folder \scp\Any requests for this or a new mod?Let me know (-:Best regards,Nick