I won't be able to test this for now but a quick solution you could do that will allow you to do something like thishttp://localhost/open.php?d=SalesFirst we need to define our filters, i'd suggest around here: https://github.com/osTicket/osTicket/blob/develop/include/client/open.inc.php#L3$filter = array( "it"=>array(1, 2, 3), "sales"=>array(4, 5, 6));Now we need to apply this filter IF it's defined, so before this line: https://github.com/osTicket/osTicket/blob/develop/include/client/open.inc.php#L79add something like thisif(!isset($_GET) || in_array($id, $filter[strtolower($_GET))