Thank you allot for that software!
But the entire design looks very old, the new websites work with large buttons... few colors, ajax, etc.
I was take a look to http://www.osticket.com/forums/showthread.php?t=7189&highlight=unofficial(http://www.osticket.com/forums/showthread.php?t=7189&highlight=unofficial) and i can say hotwired007 is a very nice designer! maybe you will think on that.
Thank you!
p.s. hotwired007 after 1.7 final release will be available ill be happy to provide me your design!!!