HiI am using 1.9.12I have agents and departments.I have assigned the agents to various departments.When I go to assign the ticket to another agent, the dropdown shows ALL agents, including those in a different department.You also cannot see which department they work for.My application is such that I will end up with hundreds/thousands of agents, so the drop down is not going to work for me.Any suggestions? I am open to upgrading to 1.10 and or some custom code.RegardsBrendon