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One of features of our product is that the user accounts are kinda ephemeral - the organization admins can create them and delete as they please. From what I understood osTicket separates between users and accounts in sense that a user can exist without an account. However I haven't found a way to remove an account from a user - is it possible (for account deletion purposes)?
Does osTicket have some kind of management API? The only API I managed to find is to create tickets - which doesn't suit us. If osTicket doesn't have this kind of functionality - where is possible to hook and add this functionality ourselves? The documentation about internals is extremely scarce...
Thanks in advance
EDIT: I'm OK with doing this by modifying the database directly, however I don't want to do this with poor knowledge of internals (to avoid breaking something)