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new ticket alert email> ticket message not displaying correctly

osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareMicrosoft-IIS/8.5
MySQL Version5.5.27
PHP Version5.6.30
When a ticket is created by an agent on behalf of a user through the portal, the New ticket Alert email that is sent to the agent is not displaying the ticket message.  Instead all that is displayed is  Message:  %{message}

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