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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Error connecting to LDAP

osTicket version            v1.10 (901e5ea) — Up to date
Server Software Web     Apache/2.4.10 (Debian)
MySQL version              5.5.43
PHP version                  5.6.7-1

Error encountered when connecting to ldap:

PHP
Fatal error:  Call to a member function rootDse() on null in
phar:///var/www/html/osticket/upload/include/plugins/auth-ldap.phar/authentication.php
on line 259, referer: http://localhost/scp/login.php

Help me please!

Comments

  • Can you give us a little background to your problem?  
    Is this a new install?  
    Recent upgrade? 
    After upgrading the Authentication::LDAP plugin?  
    What version of the plugin are you running? 
    What flavor of LDAP are you running?


  • edited March 29
    Yes, it's a new installation

    I have not made updates


    The error happens after updating the Authentication::LDAP plugin

    version of the plugin is  v0.6.3 http://osticket.com/download/go?dl=plugin/auth-ldap.phar

    Attached image of the ldap configuration
    osticket-ldap.png
    574 x 661 - 52K
  • Can you upgrade your PHP to something a little newer than 5.6.7-1? Honestly I didn't know there was a .7-1
    I run 5.6.12 and dont have this problem.  
  • edited March 29
    Update PHP to version 5.6.29-0+deb8u1

    The error continues

     PHP Fatal error: Call to a member function rootDse() on null in phar:///var/www/html/osticket/upload/include/plugins/auth-ldap.phar/authentication.php on line 259, referer: http://localhost/scp/login.php
  • The error appears when I try to use an backend ldap user to login
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