Hello,How can i add Autoresponder for Closed Ticket?i.e. "closed ticket" email template that I could customize and it would automatically send to the user.Running on: osTicket v1.10 Web Server Apache/2.4.7 (Unix) MySQL 5.0.11 PHP 5.5.12
You cannot. There is no such thing as a Closed ticket autoresponder in osTicket.What you can do however is change your work flow and create a canned response for your close ticket message, and have staff select it when closing the ticket.
Thx #ntozierCan you direct me to the code, to add this possibility?
Agent panel -> Knowledgebase -> Canned Responses