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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agent closing calls

Is there a way in version 1.10 to prevent Agents from closing any tickets without putting a comment in for the ticket?

Comments

  • Yes.  In fact its been covered multiple times here on the forums. so please try search next time.

    Go to Admin panel -> Manage -> Forms -> Ticket Details.
    Add your comment field.
    Click on the Config button for the field that you want to require to close.
    Click on the Settings tab.
    check Data Integrity [ ] Required to close ticket.




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