Hi,I have looked at the various documentation for the API, but still seem to be having trouble getting the resulting ticket description to be formatted correctly. I apologize if I have missed something. I am trying to use the API to create a ticket which needs to include various information from a database. Here is the relevant snippets of code based on the example api.php file:-----$message .= $title . '<br>';$message .= '<p>' . $referrer . '</p><p>Hours (' . $hrs . ':' . $min . ')</p>';$data = array( 'name' => 'Test Proctor', // from name aka User/Client Name 'email' => $user, // from email aka User/Client Email 'dept' => 'NPI', // phone number aka User/Client Phone Number 'subject' => 'API Test: ' . $title, // test subject, aka Issue Summary 'message' => "data/html;charset=utf-8,$message", // test ticket body, aka Issue Details. 'ip' => $_SERVER, // Should be IP address of the machine thats trying to open the ticket. 'topicId' => '1', // the help Topic that you want to use for the ticket 'attachments' => array());----Where $title, $referrer, $hrs, and $min are variables pulled from the database. Unfortunately, when I look at the ticket created, all the html tags are ignored. I'm thinking there is just something I'm missing or is set wrong.Help?