Google Translate:As I do so that each time they make an activity income I register the date and time of INITIAL and FINAL of all the activities of a ticket, and in the end I can draw a report where I show time of creation of the ticket and initial time income And end of each activityIf i read this correctly its a suggestion for time tracking, which I think has been suggested before, but I will tag @[deleted] to add a plus one to his list. There may also be some pull requests for this on github already that you can search for. We do not worry about time tracking so I have not investigated what others might already have done on this.