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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Adding Users and Agents

I've got my helpdesk up and running and I've imported a group of users from a test group I set up.  I'm wanting to use LDAP authentication which appears to be working fine.  What I'm having an issue with is registering the users I've imported.  I have to actually go into the user record and click the Register button to be able to select the default authentication method.  Is there a way to do this automatically or at least select all of the users from the directory and use the Register option in the drop-down menu?  Currently that just sets it to Locked(Pending Activation) and then the user has to go into the system and set a password.  Defeats the purpose of using LDAP in the first place.  I'm just wondering if I have something mis-configured or I'm just doing something wrong.

The second issue I have is adding an agent.  I want to add my AD account as one of the agents as I'd prefer to only use the admin account I created to manage the server/ticketing system rather than handling tickets.  I will also need to add other agents as I add new locations into the system.  I've tried adding my account into the Agent directory both with a user account registered in the system and no account.  I get an error saying "Correct the errors below." but there are no errors identified in the agent creation panel.  Any assistance you can provide would be appreciated.

Server Information
osTicket Versionv1.9.14 (8b927a0)
Web Server SoftwareMicrosoft-IIS/8.5
MySQL Version10.1.14
PHP Version5.3.28
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
fileinfo Used to detect file types for uploads
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone America/New_York
Database Information and Usage
Schemahelpdesk
Schema Signature
Space Used2.19 MiB
Space for Attachments0.06 MiB

Comments

  • This does not appear to be for 1.10 or a Suggestion and Feedback, moving it to the appropriate section of the forums.

    Q: Is there a way to do this automatically or at least select all of the users from the directory and use the Register option in the drop-down menu?
    A: No.  But then I dont think that you have to.  The default auth is any available.  Alternatively you can edit the DB directly and change the ost_user_account table so that backend is set to ldap.client which will limit everyone to just the LDAP plugin. (which means if your LDAP plugin or server ever crashes no one will be able to get in.

    To add an agent you go to Admin panel -> Agents, and click Add new Agent.


  • Thanks for the answer on the LDAP question.

    As for the Agent issue.  I know where to add it; I'm just getting an error every time I try to add my own account.  I can add a non-AD account but I can't set my own as an agent.  Is there a different process for adding an existing user as an agent?  As I said above, it tells me to correct the error on the page but there is no error listed.

  • Q: Is there a different process for adding an existing user as an agent?
    A: No.  But you could  change the address on the user and see if that makes the error go away.  1.9.14 went to 1.9.15 so fast that it could be a bug/
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