Hello,I initially appended my message at the end of http://www.forum.osticket.com/d/discussion//open-a-new-ticket-always-returns-500-internal-server-error-invalid-csrf-token-on-ticket-response before I notice it was an old thread with less chance to be viewed. So, I open this new one.Well, I'm with osTicket 1.9.14 (entire system info at bottom).Just after a ticket submission, my customers (and my test shows the same
thing) obtain an error 500 about
http://<my-domain>/support/open.php. Here is the exact message (just masked my domain name):The <my_domain> page isn’t working.<my_domain> is currently unable to handle this request.HTTP ERROR 500Nothing in osTicket's System log visible from http://<my_domain>/support/scp/logs.php.Here is what I see in http://<my_domain>/support/error_log: PHP Fatal error: Uncaught exception
'Exception' with message 'No such backend registered' in
/home/biiip/public_html/sfy/support/include/class.file.phpStack trace:#0 /home/biiip/public_html/sfy/support/include/class.file.php(111): FileStorageBackend:(Object(AttachmentFile))#1 /home/biiip/public_html/sfy/support/include/class.file.php(115): AttachmentFile->open()#2 /home/biiip/public_html/sfy/support/include/class.file.php(133): AttachmentFile->sendData(false)#3 /home/biiip/public_html/sfy/support/include/class.mailer.php(373): AttachmentFile->getData()#4 : Mailer->{closure}(Array)#5
/home/biiip/public_html/sfy/support/include/class.mailer.php(379):
preg_replace_callback('/cid:({32...', Object(Closure), '<div
style="dis...')#6
/home/biiip/public_html/sfy/support/include/class.email.php(168):
Mailer->send('admin.alerts@sh...', 'New Ticket Aler...',
'<h2>Hi Admin,</...', Array)#7
/home/biiip/public_html/sfy/support/include/class.email.php(178):
Email->sen in
/home/biiip/public_html/sfy/support/include/class.file.php on line 693And here is the access log for the domain just before the error:78.218.191.79
- - "GET /support/ajax.php/config/client
HTTP/1.1" 200 69 "http://<my_domain>/support/open.php"
"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/56.0.2924.87 Safari/537.36"78.218.191.79 - -
"GET
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 205 33
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 200 17
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "GET
/support/ajax.php/form/help-topic/10 HTTP/1.1" 200 26
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/open.php HTTP/1.1" 200 16318
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "GET
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 205 33
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 200 17
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/ajax.php/draft/2120 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"78.218.191.79 - - "POST
/support/open.php HTTP/1.1" 500 -
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"The ticket is well submitted, but because of this
error, we (customers) think it's not. So, some give up and some insist
doing I have a lot of duplicate tickets...Do you have an idea of the reason why ?--Server InformationosTicket Version v1.9.14 (8b927a0)Upgrade — v1.9.15 is availableWeb Server Software Apache/2.4.25 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4MySQL Version 5.5.54PHP Version 5.6.30PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsfileinfo Used to detect file types for uploadsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone America/MontrealDatabase Information and UsageSchema biiip_sfyost (localhost)Schema Signature b26f29a6bb5dbb3510b057632182d138Space Used 257.15 MiBSpace for Attachments 243.19 MiBInstalled Language Packsfrançais, langue française (French) — fr_FR VerifiedVersion: 145919, Built: Mon, 28 Mar 16 20 +0000