osTicket Version: v1.10-rc.2 (231f11e)Web Server Software Microsoft-IIS/8.5MySQL Version: 5.7.17PHP Version: 5.3.28Basically, we use osTicket as an intranet service, new ticket is default assign to Facility dept and then 3 members received new ticket alert.3 of the dept member should work together for the same ticket. Can osTicket always notify all that 3 members if one of them reply the ticket?