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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issues after Upgrade 1.9.12 to 1.10

Info:
osTicket Version :v1.10 (901e5ea) — Up to date
Web Server Software :Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4
MySQL Version :5.5.44
PHP Version :5.5.38

i have some Issues 
  1. Blank Ticket :
    1. some tickets which were filtered & auto assigned, didn't have any content apart from user details & ticket info. where as received emails with content.
    2. in these kind of tickets we are unable to close it & link for assign & other buttons doesn't work in this case when we are into the ticket
  2. User Search : Ticket Creation search
    1. Ticket Creation form : in Earlier version we were able to use our own variables <Client ID>, which was in use for searching for client selection
    2. User search : in old version we were able to search with our <Client ID> all the places in the system.
  3. My ticket view:
    1. in old version agent was able to see only the ticket assigned to the them & other tickets in open ticket, but now it shows other ticket also
we had faced SMTP = STARTTLS Error issue then we had down graded php version to 5.5 from 5.6

Blank ticket :
image

Tagged:

Comments

  • To many issue in one thread..  Let's start with the first one and work through them systematicly.
    1. Blank Ticket :
      1. some tickets which were filtered & auto assigned, didn't have any content apart from user details & ticket info. where as received emails with content.
      2. in these kind of tickets we are unable to close it & link for assign & other buttons doesn't work in this case when we are into the ticket

    1.1.
    It looks like there is a PHP error on the due date field..  Please consult your PHP error logs and let us know what you see.

    1.2.+
    Let's work on resolving the display issue first and see if the page finishes loading.  Then we can work on the rest...
  • edited February 28
    is this something to relate with SLA ? as i had customized SLA Plans for 5 min, 10 min etc. i have just removed SLA under filter action !

  • You tell me. :)
  • as we required SLA in minutes i had done some changes in old version but new version is still working on hourly basis. i had changed all disabled all SLA now its not giving Empty Tickets
  • we can start on 2nd point
    2. User Search : Ticket Creation search
      1. Ticket Creation
        form : in Earlier version we were able to use our own variables
        <Client ID>, which was in use for searching for client selection
      2. User search : in old version we were able to search with our <Client ID> all the places in the system.
  • 2. It sound like you would want to be using Advanced Search.  Have you tried that?
  • yes but these are specifically for the following :

    New ticket : this is about popup which appears only when we click New ticket earlier version it use to fetch client with any of the following
    Client ID :
    Name :
    email ID :
    Mobile No.

    but at present its only able to fetch client with email ID,

    User Search : system use to fetch all tickets with given content (we were not using advance search )
  • In the Agent panel when opening a new ticket you can search for: name; partial name; email; partial email.
  • but in version 1.9.12 the new ticket creation popup was allowing us to search for our Client code.
    hence request u the help in this matter.
  • I'm not sure what you mean.  I cannot help you make search work any differently than it does, it works how I described.


  • i have same problem with iamdave007 about User Search on ticket creation form/change user of the ticket 

    in the OS Ticket v.1.9.12 we can search by user name, but in v1.10 have to inpu email_id.

    e.g :

    Name of user : David Aliando with email id : daliando@osticket.com.

    when we want to search that name on ticket creation form/change user of the ticket (Os Tiket v.1.10), we have to type "daliando@" than the user list appear " David Aliando ". in the OS Ticket v.1.9.19, we just type "david" it will appear drop down list with the first name david.


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