Spoke too soon, still having issues.The email is now set to move messages to a folder, but it's still creating two tickets when I retrieve a single email from that address. One with and one without the reply-to filter. Interestingly, if I send multiple emails to the address only one message has the filter applied (still creates two tickets), the rest do not.I have cron setup to run every 5 minutes and I set the email preferences to fetch via IMAP (Gmail account) every 5min. There are no PHP errors in the logMail Sending: SMTPMail Fetching/Receiving: IMAP (Gmail)PHP version 5.6 ( 5.6.30-1+deb.sury.org~xenial+1)Operating System: Ubuntu 16.04Staff side of the UI