hi, i have a problem i have installed spanish language pack on my osticket,I would like to know how to change the way a ticket status appears when you print the ticket its say "abrir" i want to change to "abierto"Versión osTicketv1.9.15 (70898b3) — Hasta la fechaServidor del Software WebApache/2.4.10 (Ubuntu)Versión MySQL5.6.28Versión PHP5.6.4-4ubuntu6.4español (España) — es_ES Versión: 148432, Construir: Fri, 13 Jan 17 17 +0000