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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Configure priority drop-down list to create tickets


I appreciate your collaboration indicating where I can configure a drop-down list of tickets priority and that it appears at the time of creating the ticket for the user to choose the priority that he has for the case



  • Información del servidor
    Versión osTicketv1.9.15 (70898b3) —  Hasta la fecha
    Servidor del Software WebApache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4
    Versión MySQL5.5.52
    Versión PHP5.3.29
  • Admin panel -> Manage -> Forms -> Ticket Details

    Add a label (Priority)
    in Type: Select Priority
    in visibility select who you want to see the field.
    in Variable type Priority.
    Click Save Changes.

  • Thanks for your answer, but I want know, how do I change that list and that does not appear urgent and to change normal by average?

  • You cannot change this in the osTicket UI, and changing it at the DB level would likely have repercussions.  Especially since you can map email priority to Priority.
  • thank you :) 
  • You're welcome.
This discussion has been closed.