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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Disable Reopen When Tickets Closed

Hi,

I'm using osTicket version 1.8.1.2 and have a thousand tickets inside the system,

But I have a problem for every closed ticket.

How can I disable reopen function, after ticket have been closed by the admin/support


Means, user cannot reopen the previous ticket when the case is closed.

If can do that, how can I setting this function or any plugin/script to do that..

thank you


Comments

  • I do not believe that the 1.8 version supports this feature.  I am pretty sure that it was added in 1.9.  So in short you would have to upgrade, or figure out how to code the feature yourself.
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