[resolved] Bug - Once again: Truncated mails in v1.10

com_tom

very similar to http://osticket.com/forum/discussion/89540/resolved-urgent-bug-truncated-mails-in-v1-10

I think osTicket has some trouble with Unicode Symbols since it truncate mails.

For example, the mail (here it is the plain text of the mail body)

first text =F0=9F=8C=9E=20
last text

is truncated after 'first text'.

The Content-Type of the original mail is: text/plain; charset=UTF-8

ntozier

Whats the collation on that DB table / field in your database?

com_tom

> Whats the collation on that DB table / field in your database?

utf8_general_ci

KevinTheJedi

Yes we don't support emojis and yes osTicket will truncate the emails after the symbol. There is a pull request that is being looked at and should make it in the the next version to support emojis and not truncate the emails. Just keep watching the thread here: https://github.com/osTicket/osTicket/pull/3244

com_tom

This bug is very frustrating since more and more users use emojis.

Is there a hack or workaround availble to get osticket working with emojis?

mfelber

@com_tom The github report that KevinTheJedi posted in February is showing you how you can enable the support for 4-byte characters like emojis. Why do you not use this information?

com_tom

Very odd. Indeed, I have applyed the patch in February, but it seems a backup has overridden the changed code. So I thought this issue was not be solved. I have applied the patch again and it works. Sorry.

mfelber

Such things happen. Nobody is perfect ;-)

ntozier

Should I close this thread?

com_tom

Yes, please close it since the patch works perfect.