Yes we don't support emojis and yes osTicket will truncate the emails after the symbol. There is a pull request that is being looked at and should make it in the the next version to support emojis and not truncate the emails. Just keep watching the thread here: https://github.com/osTicket/osTicket/pull/3244
@com_tom The github report that KevinTheJedi posted in February is showing you how you can enable the support for 4-byte characters like emojis. Why do you not use this information?
Very odd. Indeed, I have applyed the patch in February, but it seems a backup has overridden the changed code. So I thought this issue was not be solved. I have applied the patch again and it works. Sorry.
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utf8_general_ci
Is there a hack or workaround availble to get osticket working with emojis?