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fetched emails into separate help topics?
We have been using OST for a while on a basic setup that has worked well for us.
We recently setup fetching of email tickets with help from the forum and it is working great, but I am pretty green in this area.
My question is: can OST be set up so that the fetched email tickets may go into different help topics automatically? as it is right now, they all come to one default help topic and have to be reassigned by hand.