i am sorry, notizier, but have you read my question? ..it makes no sense at all and i feel like i am talking to the first-level-support of the "Deutsche Telekom", asking silly questions that has nothing todo with the problem..... but .... here we go: PHP Error log entries or displayed errors. (you of course may remove any identifying information): there are no errors that i wanna solve.Mail Sending: phpMail functions or SMTP: standard, not changed, not relevant at allMail Fetching/Receiving: IMAP or POP and Server version: standard, not changed, not relevant at allPHP version: 5.4, but, the solution i wanna have should work with all versions, so, this is not relevant alsoOperating System: debian, but, the solution i wanna have should work with all OS, so, this is not relevant alsoClient or Staff side of the UI: staff, as you can easily see in my URL that i postedthe location - the url or what your clicking on that is causing the problem: there's no problem with an existing location, i just need some tips for making one, as described in my post. screen shots or mock ups showing what you are talking about, there's nothing i could screenshot.
...and to be completed:
osTicket-Version
v1.10 (901e5ea)
— Aktuell
Server-Software
Apache/2.2.22 (Debian)
MySQL-Version
5.5.54
PHP-Version
5.4.45-0+deb7u7