Maybe can share to Understand the calculation on statisitic base on Departement, Topic or AgentAs sample :From Hardware issue (base on my attachment picture),Opened : 5 ticketbut when i check on system, that is no tickets at status open.same for assigned also.it is possible to re-query/modified query on the system ? or thats is correct the figure what is show on statistic tablemy current server;Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.18 (Ubuntu)MySQL Version5.7.17PHP Version5.6.28-1+deb.sury.org~xenial+1Regards