Hi TeamI have an IT company and my system is set up as followsHelp topicFormListwhere help topic is the parent of the issue : eg: Serverand for every help topic i have a for ( sub topic) that points to a list e.g - dns issue , dhcp issueAnyways where i need help is that if you creating a ticket from scratch all works fine when i click on help topic server, i get a drop down list for the "sub topic"The problem i am encountering is when the ticket is raised via email. after the ticket is created if i change the help topic to " server" i dont get the drop down menuCan someone please helpThanks